At SOVOQUE OU, we take pride in offering premium handcrafted leather goods. However, if you need to initiate a return, we are here to assist you through the process.
- Returns are accepted within 30 days from the date of receiving the product.
- To be eligible for a return, please provide the original receipt or electronic proof of purchase.
Defective Item Returns:
- If the product arrives with any defects or damages, please contact us within 7 days from the date of receipt.
- We will either replace the item with a new one or provide a full refund, including the shipping cost.
Change of Mind Returns:
- If you wish to return the item due to a change of mind, please contact us within 30 days from the date of receipt.
- The refund amount will be issued after deducting the shipping cost from the total order value.
Return Address: Please send the returned items to the following address: Trieste, Italy, Via di Torre Bianca 19.
- Return shipping costs are the responsibility of the buyer.
- Custom-made or personalized orders are non-refundable.
As an European-based company, we strictly adhere to consumer protection laws, ensuring a fair and transparent return process for our valued customers.
Our aim is to make the return process as seamless as possible. Should you have any questions or need assistance, kindly contact our dedicated customer support team.
Thank you for choosing SOVOQUE OU. Your satisfaction is our utmost priority!