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Shipping & Handling

Order Processing and Shipping

Since each item is crafted to order and due to high demand, please anticipate a preparation time of 5-7 days before your goods are shipped. You’ll receive a confirmation email immediately after purchase and another when tracking information becomes available upon shipment. Order cancellations are accepted within 2 days of purchase.

Global Shipping

Our shipping covers the world map. Domestic orders are sent via Poste Italiane or GLS with tracking, while international orders use DHL or UPS with tracking. Feel free to email us with any special shipping requests before placing your order.

Taxes and Duties

For deliveries beyond the European Union, the customs office or other relevant authorities in your destination country may impose import duties, customs fees, or other charges. The responsibility for settling these lies solely with you.

Return Policy for Custom-Made Items

We value your understanding regarding our return policy for custom-made items. These products are specially crafted to meet your unique preferences and specifications, making them distinctively tailored for you. Due to their personalized nature, we’re unable to accept returns for these items unless there is a defect in the product.

This policy is in place because custom-made goods often cannot be resold to other customers due to their unique features. We appreciate your collaboration in ensuring that the item meets your expectations before finalizing your order.

However, your satisfaction remains our priority. If you have any concerns or questions about your custom-made purchase, we’re always here to assist you. Our team is committed to providing exceptional customer service and is ready to work with you to address any issues or inquiries.

Thank you for choosing our products. We look forward to continuing to serve you and providing you with products that bring you joy and satisfaction.