01
The problem
Stay information is scattered across messages and documents. The same questions come up every day, while requests that need the host’s decision can get lost among routine conversations.
SOVOQUE PRODUCT · HOSPITALITY
Sovoque Guest
From recurring questions to information and requests the host can manage.
A product for apartments, B&Bs and short-term rentals. I handled the concept, user experience, development and integrations. Guests open a link, with no app installation or account required.
02
The approach
Separate information from action. Guests should find property instructions immediately. When a person is needed, the question should become a request that can be tracked with a clear status.
03
The solution
I designed and built a guest page accessible through a link or QR code, a multilingual assistant and a host dashboard. Each property has its own information. Requests can be handled on the web and, with the integration connected, through Telegram.
04
What works today
A public product and demo, host magic-link access, stay management and requests with statuses and replies. Time savings and commercial impact have not yet been quantified.
THE WORKFLOW
Information when it is enough. A person when needed.
- The host adds the property information.
- They share a link or QR code with the guest.
- The guest finds instructions or asks a question.
- Operational stay requests reach the host.
- The host replies and updates the status through to completion.
The public link shows the demo and general information. Operational requests linked to a guest use the private stay link.
Do enquiries get lost in your work too?
You do not need to start with an entire product. Send me an example of the process and we can work out which step to simplify.